HRO Today has released its 2026 Baker's Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing (RPO), with Korn Ferry claiming the top spot. The ranking, based entirely on client feedback, serves as a critical benchmark for organizations seeking effective talent acquisition partners. In a competitive labor market, where attracting and retaining skilled talent is paramount, these rankings offer invaluable guidance to companies aiming to optimize their recruitment strategies and improve workforce development.
The Baker's Dozen ranking is determined through a weighted algorithm that analyzes three key subcategories: service breadth, deal size, and quality of service. This year's results are derived from over 400 usable surveys completed by 334 different client companies of the ranked providers. The extensive data collection ensures that the rankings reflect genuine client experiences rather than subjective opinions. Elliot Clark, CEO of SharedXpertise and Publisher of HRO Today, emphasized the significance of this client-driven approach: "A ranking in the HRO Today Baker's Dozen for RPO providers reflects the strength of provider-client relationships and the quality and effectiveness of services. Recognition based directly on client feedback makes this achievement particularly meaningful."
The top five providers for 2026 are Korn Ferry, KellyOCG, Hudson Talent Solutions, PeopleScout, and Cielo. Korn Ferry's leading position underscores its ability to deliver exceptional value and satisfaction to its clients, giving it a competitive edge in the RPO market. For companies seeking RPO partners, these rankings provide a reliable resource to identify providers that consistently meet and exceed expectations. By leveraging such insights, organizations can enhance their talent acquisition processes, leading to better employment opportunities and career outcomes for job seekers.
HRO Today collects feedback annually through an online survey distributed to buyers via its mailing lists and service providers. Only organizations that receive the highest ratings from their customers are included in the ranking, ensuring that the list represents the best in class. The full list of winners is available at HRO Today. This ranking not only celebrates outstanding RPO providers but also empowers businesses to make informed decisions that drive workforce success.
