IVOREE, an omnichannel engagement platform serving gaming and hospitality operators, has announced a mobile platform partnership with the Kiowa Casino Operations Authority (KCOA), the tribal gaming enterprise of the Kiowa Tribe of Oklahoma. The agreement extends IVOREE's patron engagement technology and artificial intelligence capabilities to all three Kiowa Casinos properties: Kiowa Casino & Hotel in Devol, Kiowa Casino Carnegie in Carnegie, and Elk Creek Kiowa Casino in Hobart. The partnership matters because it shows how legacy infrastructure, specifically AS/400 systems, can be bridged with modern cloud-based, AI-driven engagement tools, a challenge that many established casino operators face.
The platform provides a single, branded mobile experience that carries the guest journey from the gaming floor through all property amenities. Patrons gain mobile-first access to real-time account information, tailored offers, campaigns, promotions, and play mechanics, while the platform's intelligent player-data layer personalizes engagement at the individual level and gives Kiowa Casinos a unified view of activity across all three locations. The solution is now live.
Callie Singh, who has led marketing for Kiowa Casinos since 2010, said the operator sought a partner with vision and innovation in gaming and hospitality technology. After visiting other operators already using IVOREE's platform and conducting detailed due diligence, Kiowa determined the solutions were tried and tested in the field. Manmohan Reddy, Head of Technology at IVOREE, noted that Oklahoma is a unique market and that Kiowa's systems landscape and integration with all of them was a key pillar identified early in due diligence.
Bob Dimmick, CEO of Kiowa Casinos, emphasized that AI is reshaping every part of the gaming industry, from player acquisition and loyalty to operations, security, and strategy. He said it was important to find a partner with strength in technology integrations, especially with existing systems that include AS/400-powered systems and cloud-based solutions. Dimmick added that the IVOREE team demonstrated extensive systems integration and architecture design experience with large operators across the US, Canada, Latin America, and Africa, with security as a cornerstone.
Benjamin Keller, Head of Business Development at IVOREE, said Kiowa Casinos is the kind of partner IVOREE was built for: a Sovereign Nation operator with a shared conviction in AI-driven engagement and innovative technology for patrons in the Central US, specifically Oklahoma and Texas. The partnership illustrates how tribal gaming operators can adopt advanced engagement platforms without abandoning legacy systems, potentially encouraging similar integrations across the industry. IVOREE's platform serves Historical Horse Racing operators, route markets, sovereign nation tribes, commercial gaming locations, restaurants, bars, and hotels across more than a dozen states in the US and Canada. For more information, visit ivoree.ai.
The announcement also included visual assets available at this link and this link.
