Item by Item (IBI) announced the release of a new capability that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations (D365 FO) through Copilot, bringing structured learning into the flow of daily work. With this integration, when users ask a question in the sidecar Copilot within D365 FO, they continue to receive responses sourced from Microsoft Learn. Copilot now also displays relevant IBI video content within the experience, providing immediate access to short, practical demonstrations that show exactly how to execute processes inside D365.
For organizations with Single Sign-On (SSO) enabled, the experience is seamless. Users can move from question to answer to guided video instruction without leaving their D365 environment. This integration addresses a critical gap in enterprise software adoption: the disconnect between documentation and practical application. By combining Microsoft documentation with IBI's structured, role-based video training, organizations can strengthen adoption, reduce support tickets, improve onboarding speed, and increase overall return on their D365 investment.
"This is a major step forward in embedding learning into daily work," said Elif Item, CEO of Item by Item. "Copilot delivers trusted answers from Microsoft Learn, and IBI reinforces those answers with practical, role-based demonstrations inside D365. Together, they create a more complete and impactful learning experience at the moment of need." The announcement underscores the growing trend of integrating learning platforms directly into business applications to reduce friction and enhance productivity.
Organizations not yet using IBI can subscribe to the platform and enable it as a Copilot knowledge source, bringing structured, role-based video training directly into the system where users work. The integration provides a scalable approach to onboarding, cross-training, and long-term adoption. According to IBI, the platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. This breadth of content ensures that users across various roles can find relevant training without leaving their workflow.
The implications of this announcement are significant for organizations using D365. By embedding video training within Copilot, IBI reduces the time users spend searching for help and accelerates proficiency. This can lead to faster time-to-value for new D365 implementations and more consistent process execution across teams. Additionally, the integration supports continuous learning as users encounter new features or processes, potentially lowering the total cost of ownership by reducing reliance on external training sessions or support teams. For more information, visit Item by Item.
