Garuda Indonesia is advancing its service transformation with the introduction of a piece-based checked baggage policy, known as the Piece Concept, effective for tickets issued on or after September 1, 2026, for travel from that date. The new policy shifts from a weight-based system to one determined by the number of pieces and maximum weight per piece, offering passengers allowances of up to two pieces weighing 32 kg each, or up to 64 kg total, depending on route, class, and fare category.
Garuda Indonesia Director of Transformation Neil Raymond Mills said the change reflects the company’s commitment to a modern, consistent, and transparent travel experience. “Clearer limits on the number and maximum weight of baggage pieces will allow passengers to plan and prepare their baggage more easily,” Mills said.
Under the new policy, domestic Economy Class passengers will receive one piece up to 23 kg, while Business and First Class passengers receive two pieces up to 32 kg each (64 kg total). On international routes, Economy Class passengers receive two pieces up to 23 kg each (46 kg total), and Business and First Class passengers receive two pieces up to 32 kg each (64 kg total). Compared with the previous weight concept, allowances increase significantly: domestic Economy rises from 20 kg to 23 kg, Business from 30 kg to 64 kg, and First from 40 kg to 64 kg. Internationally, Economy increases from 30 kg to 46 kg, Business from 40 kg to 64 kg, and First from 50 kg to 64 kg. Some passengers may gain up to 34 kg of additional checked baggage allowance.
Mills noted that the Piece Concept is widely adopted globally and will support greater consistency across Garuda Indonesia’s network, more efficient baggage handling, and smoother connections to international flights. Passengers are encouraged to review the provisions on the official website at Garuda Indonesia's new baggage policy page. The policy will be reviewed based on passenger feedback to enhance convenience.
