Axiom Human Resource Solutions (Axiom HRS) has announced the creation of a new HCM Solutions Specialist department, a dedicated unit focused on optimizing the UKG Ready platform for mid-market employers. The division will be led by Cori Weisbeck, a veteran with more than ten years of experience in Human Capital Management (HCM) and deep technical expertise in UKG Ready. The move addresses growing demand for specialized, high-touch technical support that goes beyond standard troubleshooting, according to the company.
The newly formed department represents a structural shift toward proactive customer engagement. Rather than functioning as a reactive support center, the consulting team will focus on comprehensive discovery, optimized onboarding protocols, targeted training resources, and strategic release-note communication. This approach ensures that at-risk accounts receive focused intervention and that all clients maximize the utility of their software configurations. The department operates as a direct extension of Axiom's client success initiative, focusing exclusively on optimizing the UKG Ready ecosystem for payroll, timekeeping, scheduling, reporting, and advanced system integrations.
Weisbeck brings a multi-disciplinary background to her new role, spanning accounting, workflow process improvement, enterprise-level client training, and complex system problem-solving. Her experience positions her to strengthen implementation quality, improve cross-functional client communication, and establish thorough technical documentation frameworks. "Deploying advanced workforce technology is only successful if clients can seamlessly integrate those tools into their daily operations," said Andy Zelt of Axiom HRS. "Cori Weisbeck understands how organizations interact with payroll and compliance software on a practical level. Her analytical background and deep system knowledge ensure our clients can navigate complex pay rules and reporting structures without administrative friction."
The establishment of this dedicated client experience function adds another layer of technical expertise alongside Axiom's active implementation and support teams. The initiative is designed to help organizations extract measurable value from their software investments while reinforcing the company's commitment to prioritizing people over rigid processes. Axiom HRS is a comprehensive HR and payroll partner that combines expert guidance with top-rated UKG technology to simplify the employee journey from hire to retire.
